Refund policy

 

Return and Refund Policy

Because our herbal teas, botanical elixirs, powders, and personal-care products are consumable or personal-use items, we cannot accept returns or exchanges for change-of-mind purchases.

If your order arrives damaged, defective, or incorrect, please contact us at hello@bloomandbalance.shop within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging.

After reviewing your request, we may provide a replacement, store credit, or refund when appropriate. Approved refunds are issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.

Orders cannot be canceled after they have entered processing. Sale items and gift cards are non-refundable.

Please do not send products back without contacting us first. For questions, email hello@bloomandbalance.shop.