Refund policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@bloomandbalance.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bloomandbalance.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bloomandbalance.shop.

Please note that returns will need to be sent to the following address: 1513 Dockside Dr Glenn Heights TX 75154
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bloomandbalance.shop

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy
Rooted in Care. Guided by Grace.

At Bloom & Balance Botanicals, we prayerfully and purposefully craft each product with your wellness in mind. Because our items are made with natural, perishable, and personal ingredients, all sales are final for sanitary and safety reasons.

We do not accept returns or exchanges on any of the following:

Herbal teas or elixirs

Juice and vitamin powders

Body oils, creams, or balms

Any opened or used products

However, we deeply care about your experience. If your order arrives damaged, defective, or incorrect, please email us at bloombalancebotanical@gmail.com within 7 days of delivery. Include your:

Order number

A clear photo of the issue

A brief description of what went wrong

We’ll review the situation and, if eligible, provide a replacement or store credit. No refunds are issued.

Thank you for understanding the sacred care we place in each item and for supporting a wellness journey led by truth, tenderness, and trust in God’s design.

Need help?
Reach out to us at hello@bloomandbalance.shop. We’re here to serve you with grace.